how it works
Raise your ticket by filling out the form with as much detail as possible
You’ll receive an email confirming we’ve got your ticket
We’ll review and triage it based on impact level
You’ll hear from us within 1–2 business days (sooner if it’s urgent!)
Impact Levels: Help Us Help You Faster
To prioritise support fairly and efficiently, we ask you to select the impact level when raising your ticket. Here's what they mean:
Level 1 – Critical ( System Down)
🚨 Everything’s on fire. You (or your clients) can’t access the platform, payments have stopped processing, or your site is completely down. We’ll drop everything and get on it immediately.
Level 2 – High ( Major Issue)
⚠️ Something important isn’t working. Key features like automation, client onboarding, or forms aren’t functioning properly and it's impacting your business. We’ll aim to respond within 4–6 hours.
Level 3 – Medium ( Some Disruption)
🛠️ A few bumps in the road. A function isn’t working as expected, but you’ve got a workaround or it's not affecting your clients directly. We’ll get back to you within 1–2 business days.
Level 4 – Low ( General Query or Feature Request)
💬 You're just curious. You have a question, a “how do I…” moment, or an idea for improvement. These are important too, and we’ll respond as soon as we can—usually within 2–3 business days.
What our clients say
Frequently asked questions
What sets Anna Elizabeth Co. apart from other web design agencies?
What truly sets us apart is our commitment to connecting to the essence of your business energetics and our dedication to delivering solutions that truly FEEL in alignment. We take the time to understand your unique vision, goals, and challenges, and we tailor our designs accordingly. Our collaborative approach ensures that you're an active part of the creative process, and we strive to exceed your expectations at every stage. Additionally, our team's expertise in both design and development, combined with our SEO and digital marketing knowledge, allows us to provide comprehensive services that result in exceptional websites that not only look great but also perform exceptionally well.
How long does it typically take to complete a website design project with Anna Elizabeth Co.?
The timeline for a website design project can vary depending on its complexity and the specific requirements of the client. However, as a general guideline, a standard website project can take approximately 4 to 8 weeks to complete. This includes the initial consultation, design concept development, revisions, development, testing, and final launch. Rest assured, we work diligently to meet agreed-upon deadlines and keep you informed throughout the process.
Do you offer ongoing website maintenance and support after the project is completed?
Yes, we offer ongoing maintenance and support services to ensure that your products and services remains up-to-date, secure, and optimized. Our post-launch support includes regular software updates, security checks, and content updates as needed. We understand that your website is a dynamic asset, and we're here to assist you in keeping it running smoothly. Our goal is to build long-term relationships with our clients, and our maintenance services are an integral part of that commitment to your success.
